Conversational AI

Whether you're here to learn about chatbots or explore my work in Conversation Design, there's something for you!

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Case Studies

Here's a selection of business case studies from projects where I was the lead Conversation Designer

StarHub Case Study

Zurich Case Study

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Videos

Learn about Conversation Design from my previous speaking engagements

Michelle Parayil * VUX World Podcast

VUX World Podcast • 04/28/2023

Conversations Squared #8 | Michelle Parayil * VUX World Podcast

Benjamin McCulloch and I break down proactive notifications for chatbots for you in this episode of Conversations Squared by VUX World.

Techire.ai Series • 04/08/2021

The People behind the Bots Profile - Michelle Parayil

The wonderful Allys Parsons from techire ai put this great interview together that answers most of the questions you may have about the Conversation Designer life.

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Learning Resources & Articles

Conversation Design guides and blogs for your perusal

Conversation Design Playbook for Haptik

Training Series

Conversation Design Playbook for Haptik

I created Haptik's Playbook on Conversation Design which in turn led to the creation of this public documentation and Conversation Design school training series! Take a look.

UXDesign.cc • 16/10/2020

A no-nonsense look at Conversation Design

Everything you need to know about Conversation Designers and their day-to-day job.

Dissecting Conversational UI - An Infographic

Haptik Blog • 11/12/2018

Dissecting Conversational UI - An Infographic

This infographic is a visual breakdown of the Conversational UI elements in a chatbot. A must-read to build an engaging and effective bot experience.

What Is Conversational AI? | Michelle Parayil

IoT For All • 11/09/2018

What Is Conversational AI?

Conversational AI and chatbots are now a core part of any business plan. Read our exhaustive guide to learn the meaning and impact of bots on your business.

Paid or Free Bots | Michelle Parayil

IoT For All • 03/12/2019

Paid or Free Bots: 8 Questions to Help You Decide

"Paid or free bots?" This is the million-dollar question that decision-makers ask themselves before implementing a new customer service solution. Here is an 8 question feature checklist we’ve put together to help you decide.

How A Chatbot Can Help Your Healthcare Business | Michelle Parayil

Chatbots Life via Haptik • 05/11/2018

How A Chatbot Can Help Your Healthcare Business

Artificial Intelligence and Healthcare might seem like a strange juxtaposition. This is especially true given that good healthcare requires the empathy that only a human medical practitioner can provide. However, chatbots and health have a history of working well together.

How E-commerce Businesses Use Chat for Customer Service | Michelle Parayil

Haptik Blog • 01/28/2019

How E-commerce Businesses Use Chat for Customer Service

Learn why top E-commerce businesses use chat as their primary customer service solution with live chatbot examples of Oyo, Goibibo and Swiggy.

Are You Using Conversational AI for Customer Support? | Michelle Parayil

Haptik Blog • 05/25/2018

Are You Using Conversational AI for Customer Support?

Customer Support is at the heart of every business. With the need for scalable customer support systems rising exponentially, chatbots have risen as the best possible solution. Here’s where I tell you why.

Conversation Design for Rembo | Michelle Parayil

Android App by Haptik • 09/01/2018

Conversation Design for Rembo

Created chatbot flows, defined UX journeys, managed a digital presence for Rembo — a productivity and reminder chatbot with the personality of a ninja by Haptik. Since the app is no longer live, you can take a look at the Twitter page I managed for Rembo!

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